Customer Complaints
Traceable containment, investigation, corrective follow-up, response, effectiveness, and internal closure for customer-reported issues.
Presents tenant-scoped complaint identity and acknowledgement, safety/regulatory triage, containment, explicit NCR/CAPA/supplier follow-up, method-based investigation, remedy, customer-response status, effectiveness review, and independent closure.
AS9100-style and ISO 9001-style customer-feedback and corrective-action context.
NCR, CAPA, Supplier Quality, My Work, evidence, and reporting.
Authorized people confirm investigation adequacy, customer impact, required communication, linked corrective work, resolution, evidence, and closure.
Typed commands cover the declared internal lifecycle, atomic governed quality-record links, retained communication references, signatures, and immutable history. They do not transmit to the customer, prove customer acceptance, submit to a regulator, or qualify hosted operation; those controls remain separately gated.