Customer Complaints
Intake, investigation, and closure workflows for customer-reported issues.
What it does
Captures local complaint data, stages NCR/CAPA follow-up context, and records evidence references.
Reference scopes
AS9100-style and ISO 9001-style customer-feedback and corrective-action context.
Integrations
NCR, CAPA, Reporting.
Authority boundaries
Customer commitments require human review and are not production complaint closure.